RETURN POLICY

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR ORDER, YOU MAY RETURN THE ITEM FOR AN EXCHANGE (please refer to our excluded items below). RETURNS MUST BE SENT BACK IN THEIR ORIGINAL CONDITION, INSTRUCTIONS, PACKING MATERIAL, ETC.. ON OR BEFORE THE FIFTEENTH (15) DAY FROM THE ORIGINAL POSTMARK (Original Shipping Date). There will be a 15% restocking fee on all returns and exchanges.

Return Authorization Number (RAN) Required:
1. A Return Authorization Number (RAN) is required for all product returns. This number must be posted on the exterior of the returned package. Any parcel received without an authorized number will be refused and returned to the sender. All returns must include the original manufacturers packaging to qualify for an exchange. Please note that exchanges do not include shipping, handing or postage fees, no exceptions. Please email charmed@extremezone.com to obtain your Return Authorization Number. Once you are given your (RAN) we will confirm the address to return your package to. Some products are shipped directly from the designer and we request that you ship them back to the designer's address.

For your protection, we suggest you insure and return your package with a shipper who utilizes tracking information, such as USPS, UPS or FedEx as we cannot be held liable for lost or stolen packages.

All Exchanges will incur a 15% exchange/restocking charge per item plus new shipping and handling charges.

Items Excluded From The Return Policy:

• Apparel , Carriers, Beds, Blankets, Perishables (Treats) – Due to health regulations, we can not accept returns on these items. Therefore, please note details, sizes, weight restrictions, etc.. before making your final decision. Please call us at 480-966-0561 if you have any questions
• Plush Toys - Because the type of breed and age plays an important role in a dog's chewing and playing habits, we can not guarantee that any plush toy that we sell will withstand your dog's level of chewing aggression. Therefore, no plush toys are returnable.

Defective Products:
If you receive an item that is incorrect, defective or damaged, you must contact us within 48 hours of delivery and we will be happy to correct the problem.